Shipping policy
Order Processing & Dispatch
We process and dispatch all orders within 1–3 business days after payment confirmation, minimizing customer waiting time to ensure all seafood products are delivered in fresh and intact condition.
International Shipping & Delivery Time
Our standard international delivery usually takes 7–13 days to reach most overseas destinations. The delivery period is estimated and may vary slightly based on different shipping regions and local customs clearance progress. Customers can select the rush shipping option at checkout if expedited delivery is required.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time according to your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment, with no hidden fees or additional undisclosed charges.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All relevant fees are the sole responsibility of the order recipient. We recommend checking your local import regulations prior to placing an order to avoid unexpected extra costs.
Packaging & Shipping Protection
We adopt high-strength, shockproof and insulated packaging materials specially customized for seafood goods, effectively preventing damage and leakage while preserving product freshness during transit. Optional shipping insurance is available at checkout for all high-value orders to secure your purchase.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel delivery. If you discover damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for the parcel, and contact our team immediately.
If any product defects are found after signing for delivery, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate solutions case by case.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@ardasmart.shop or phone: +64 22 519 7368.
Thank you for choosing ARCHIE DANIEL FOSTER! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.